Apologies in advance that it will take you more than 30 seconds to read this blog post, but hopefully there’s something interesting in here.
A couple of weeks ago, I received a new credit card for one of our employees at the office. They had barely used their card in the last year, and I knew that we were paying $12 per year for it. Here was my train of thought, more or less:
I should probably cancel their card. We had ordered them for our team so that when we went to conferences, they could pay for food and drinks and things on the company card and then hand me the receipts instead of having to manage it on their own cards, do currency conversions, and then have the company reimburse them. But will this employee be going to GDC (the Game Developer’s Conference) in San Francisco in the spring this year? Is anyone on the team going, considering the COVID situation? Well, maybe not this year but for the next year, would this employee be going? If I cancel it now, but they go in the following year, it’ll be a pain to have to get a new card for them. But if they do go, does it make more sense with our new accounting software to just let them pay for things with their own card? Who should actually be going to GDC? I guess I need to make that decision sooner rather than later, otherwise what the heck do I do with this card…?
I started writing that employee a message, asking them if they thought it would be likely that they might go to events in the next year, given that they just moved and have a young child at home, and given how their role was changing and how the company structure was changing—
And then I stopped. I’m a little ashamed to say that it took me that long to realize how much time and energy I was wasting on what truly amounts to a rounding error in our finances, and that I was about to bring an employee into the conversation to have them waste their time on this silly, less than unimportant question. At least there’s something that can be learned from this experience though, right? You’re probably wondering the same thing about this blog post as you’ve gotten this far and still haven’t learned anything.
I decided that a $12 decision shouldn’t take me more than 30 seconds. These numbers are kind of arbitrary, but it felt right so I went with it.
So I opened a 30 second timer—ignore for a moment the fact that it took me 5 seconds to open the browser, type in “30 second timer”, and press start—and I decided that I would have a decision made and documented before the timer ended. My time (and anyone else’s time, for that matter) is way too valuable to be worrying about a $12 per year decision for my company. After about fifteen seconds, I had decided that it makes sense to keep the card active in case we have events in the future, and in another five seconds I confirmed with myself that it would take so much longer than 30 seconds to actually deal with the cancellation of the card, and even longer than that to reactivate it, and even to communicate this to our employee would have taken me at least a minute. With 8 seconds left, I closed the timer, put the new card in the pile of stuff to give that employee when I see them next, and got on with my day.
Maybe most people don’t have a brain as caught up in details and future-planning as I do, but if you’re like me, then you might benefit from trying this exercise for unimportant decisions in your work and in your life. How big is the decision really, and are you giving it the amount of time it deserves? Or are you spending six minutes out of your hour-long lunch with a friend deciding what you want to eat, and forfeiting conversation with someone you haven’t caught up with in a while?
Hi friends! Today I wanted to share a little thought I was having about people moving out of the city, and the potential that the COVID pandemic has created for de-urbanization.
In my industry (the games industry), almost every company I know is switching to a hybrid model where desks are made available in an office for employees, but they’re not required to come into the office to work. Other studios are switching to fully remote work, forfeiting their office space or desk rental in shared workspaces. Most people I know who are starting new companies in this almost-post-COVID world are setting up for remote work because of the freedom it offers for relocation, the global hiring pool as opposed to a local one, and the ability for employees to be closer to family.
Rent is either becoming or has already become insane in most city centres, and with more work going remote, it’s much easier to live outside the city and earn city wages. If you can earn a San Francisco salary while avoiding paying $43,000 per month in rent, why would you bother living in San Francisco? In my company, I’ve already had two employees move to houses outside the city (about an hour outside of Montreal), where the houses are actually moderately affordable. This keeps them close enough to the city to come in for things they can only find in Montreal, and even to commute into work once a week, which is our current plan for employees moving forward.
It makes sense then that people will increasingly leave the city if they’re prioritizing owning property, starting a family, or just generally wanting more space or to be closer to nature. This seems pretty obvious for office jobs that don’t require people to be in the same place at the same time, but this line of thinking usually gets blocked by the idea that this only works for people in these office jobs. Beyond that, it’s only the ones who can afford to buy a house (and a car, because you can’t really live out there without one). So what about the other folks? Well, factories are already outside of city centres, but those workers generally live near the city because of their other needs. What about all of the service jobs? Most people (including most service workers) in the city don’t own property, or can’t afford houses, and don’t have the ability to simply leave to live out in the country. The same goes for artists, who need to be near a bustling city with lots of gigs available. So what of them?
My thinking—and this is not based on research or any real knowledge in the subject, just my own thinking (it’s just my blog after all!)—is that we might see a de-urbanization and spread out into not only the suburbs, but actually to smaller towns in general. I’ve heard people mention that St-Jean-Sur-Richelieu, a small town near Montreal, has been seeing a ton of people move there since property is still mostly affordable. Imagine earning a San Francisco salary but your rent is $800 for a beautiful place, living alone? So if we’ve got high-earning “office-job” types in these small towns, and an increase in general population, the service job demand is going to increase. And it’s more affordable to live out there already, so if the demand is there then the service workers might happily move out there. With this increase in population will come an increase in demand for entertainment. People will build factories just outside these smaller towns, since living in these towns will be affordable to factory workers as well with a better quality of life than they might otherwise have had in the city.
I imagine a near-future where lots of small to medium-sized towns (think St-Jean, but also bigger ones like Guelph, Trois-Rivières, Waterloo, Hamilton) grow and become big enough to serve all of the various needs that someone might have—even if they like the hustle and bustle of the city life. This spread into small towns could have various effects on all people in terms of quality of life, education, sustainability, and more. I kind of see it as the opposite of those dystopian novels or movies where everyone is living on top of each other in a state of extreme pollution and stratification between classes. But maybe I’m just being optimistic, as usual. We’ll see!
I’ve been redoing an introductory meditation course with a friend via the app Waking Up, where Sam Harris teaches mindfulness meditation. Despite starting meditation two and a half years ago, I find that it’s always nice to go back to the start with this kind of practice and I’ve found the Waking Up intro course to be the best one so far (compared to Calm, Headspace, Insight Timer, Sattva, and others). In one of the introductory course episodes, Sam talks about “expanding the sphere of consciousness”. He didn’t expand much on that exact combination of words, but it gave me a nice visual and a train of thought that I wanted to write about.
One of the goals of meditation, from what I’ve learned so far, is to dissolve the barrier between self and world, and to recognize that that there is no meaning to creating a distinction between your body, your head, your thoughts, the sounds you hear, the sounds that arise, the smells that permeate the air you breathe, the feeling of grass on your feet, and the grass itself. This is sometimes referred to as losing the duality of subject/object, and different meditation teachers have different approaches to this teaching. Sam Harris often approaches this by asking the the meditator to “look for the one who is looking”, which I’ve always found very difficult. To me, that statement brings me out of the meditation and into defense mode—”He’s here! He’s right here behind my eyes and inside my head!” This, of course, misses the point.
So when he mentioned “expanding the sphere of consciousness”, some imagery helped me to help think about vision and understand what he was getting at. Most people have the sense that they’re seeing from a spot just behind their eyes, in the center of their heads. Sam uses the idea of “looking for the one who is looking” to ask you where you’re seeing from, and to help you notice that you can’t see the seer in your visual field, you can’t observe the observer with your eyes. So it must not only be the visual field that is causing this sensation, this sensation that we feel that we can see… so what else is there?
If you were to look at a water bottle on a table, you would say you’re seeing the water bottle (which is “over there”) from inside your head (which is “here”). Imagine zooming out to look at the spot inside your head where the “seeing” originates from—for me, that means “looking” at it from a spot farther back in my head, inside my skull but toward the back and top of my head. To use the water bottle analogy, the water bottle is the place from which you originally feel you’re seeing (over “there”) and the spot you’re focusing from is somewhere farther back (the new “here”).
Think of the initial spot from which you feel that you’re seeing as a tiny sphere. This sphere is where, intuitively, you might feel that consciousness is held. You couldn’t see the sphere if you were contained entirely within it, so pulling back your gaze to a spot farther back in your head allows you to see the sphere from the outside. But… if the sphere is consciousness, and you’re aware of it, then you must be aware from somewhere, and that is clearly in consciousness too. So it seems to me that the sphere of consciousness is simply expanding to include both of those points—the point between your eyes which you originally thought was the center of consciousness, and this new spot, pulled back. Now the sphere might encompass all of the inside of your head.
If you’ve done a mindfulness meditation practice, you’ve likely been asked to focus on the breath and where you feel it in your body. So the sphere of consciousness must at least include the chest or abdomen where you feel the breath. A body scan will show you that the sphere can expand to include the whole body.
Sounds that you hear are also appearing in consciousness. They’re not produced at your ear, your ear simply receives them from somewhere else. So the sphere of consciousness must include the source of the sound—maybe it’s someone talking in the other room, or the sound of a truck backing up outside.
You can probably see where I’m going with this.
I found this an interesting visual—the sphere grows as soon as you notice other things being captured by it in consciousness. In another meditation practice called metta (or loving-kindness), the meditator is often asked to focus on another person to send them kind words or thoughts. You may wish them success on an upcoming challenge, or wish them healing from trauma in the past. If this person is in your consciousness, and their future success or past trauma are in your consciousness, it seems to me that consciousness must encompass those things—it does not have clear spatial bounds, nor does it have temporal bounds.
There are several other ways to think about losing this subject/object duality and reaching the point where you feel like consciousness is not limited to living inside your head. One way, according to Richard Lang, is to remove the head from the equation entirely! His philosophy, called the Headless Way (described on his very old looking site, sorry Richard), proposes a series of experiments and meditations to help with this imagery. Surely others have other ways of doing this, and I’ll keep exploring them as I continue to learn and meditate.
Another larger goal of this practice that is extremely closely tied to subject/object duality is the loss of the feeling of “self” entirely. It’s the recognition that there is no “self” that is controlling consciousness. All that exists are the contents of consciousness—the feelings, sensations, and even the thoughts that arise—do so without a conscious controller to initiate them. This line of inquiry could be another blog post on its own (or, you know, thousands of years of philosophy and mediation along with several PhDs), so I’ll leave it be for now. It’s clear however that these two concepts—subject/object duality and the loss of self—are inextricably linked.
The subject/object duality usually precedes the loss-of-self experiences that experienced meditators often achieve. I believe that in both cases, an understanding of these concepts can help us to feel more conscious of others, more connected to one another, more connected to our environment, and more connected to the world in which we live.
When you meet someone who is very knowledgeable about a topic or skilled at an activity, it’s often overwhelming to think about the distance between where you’re at now and where they seem to be. For example, if you struggle to exercise regularly (or at all), you might look at someone who runs 5k every morning as if they were an alien with six heads. It seems like they’re worlds away from you, like closing that gap is impossibly large. This is especially true if they’re doing something that you aspire to do, but you feel like you’ve tried in the past and failed.
You’d be amazed at how quickly that gap closes when you start doing the thing. Starting is the hardest part, as you likely already know. Making a commitment—written, with a friend, with a purchase, or with a sign-up—can help overcome the difficulty in starting.
I’ve been keeping this vague so far because the examples I’ve seen in my own life are extremely different from one another. In all cases though, the first feeling was “I’ll never get to that point” and the result was that I got closer than I ever would have imagined, with less effort than I expected.
Some examples: A (mostly) vegetarian diet was something I could barely comprehend before my vegetarian girlfriend moved in, and it has taken very little adjustment for me to become accustomed to it—and to make interesting vegetarian meals! When I started running last summer, with the goal of finishing a 5k run, in my mind a triathlon was something that only professional athletes did. Now, I’m planning to learn to swim—properly, as opposed to my current “put me in a pool and I won’t drown”—and I’m aiming to do a triathlon in the coming years. Switching gears completely—when I started listening to heavy metal after starting to play drums, the songs that screaming vocals in them bothered me. Why would anyone want to hear screaming? And yet, a few years later, during a chorus of a metal song with a non-screaming singer, I found myself thinking that the song was lacking a certain kind of low, fierce scream to get the energy level where it needed to be. There are countless other examples in my life of times when something that seemed far away was actually much closer than I thought.
Starting is the hardest part, and starting something new or different requires commitment. Once the commitment is made, you may be surprised at how every small step closes the gap between you and the person you thought you could never be—and it doesn’t take that many steps until you realize the gap is small enough to step over.
Ah, the hiring process. Exciting, tiring, and fun. I thought I would share my experience of this round of hiring at our company, Clever Endeavour Games, in the hopes that readers might get inspired or learn something. The process is very far from perfect, and I’d be curious to hear any thoughts or improvements in the comments section that might help readers as well. I’ll talk about what we did differently in hiring this time around, the selection process, biases, interviews, tests, responding to candidates, and tips for employees applying for jobs (if that’s the only thing that interests you, skip to the bottom!).
We just went through the hiring process again, this time to hire a new community manager at Clever Endeavour Games, as Geneviève (our current one) is moving into a production and marketing manager role. She helped tremendously in this hiring process, and while she had a big part in the process, this post is meant to reflect my learnings throughout the process, not her learnings or the learnings of Clever Endeavour Games as a whole.
The job description was written to be as fair as possible and attract as many qualified people as possible, especially ones who are members of communities that are marginalized in the game development sphere. This is in line with our recent commitment to fighting for change in the industry, and it led to some changes compared to our last hiring round:
Writing a job description that was open to people who had volunteer experience and not only professional experience
Explicitly stating our intention: “We welcome applicants from a variety of backgrounds and levels of experience, and are ready to dedicate the necessary amount of time to onboarding as needed. We recognize that members of marginalized communities often face challenges when it comes to gaining experience in the gaming industry, and we want to make our hiring process as equitable as possible.”
Moving several things from “requirements” to “assets”—many of the things we thought were hard requirements initially could be learned fairly easily upon further inspection
Reiterating at the end of the “assets” section that candidates should “Please remember that a job description is a starting point and not the end of the line—even if you don’t tick off all the boxes above, we highly encourage you to apply”
Running the posting by a diversity consultant who helped us to refine our wording and make some of the above changes
The result? We had more applicants that were women and/or members of BIPOC communities than ever before. We were also really, really impressed with the applications that we received. But was that because of the nature of the job itself or because of the job description? Hard to say, but we’ll craft our job descriptions carefully going forward in hopes that the wording had some causal effect on the diversity of the applicant profiles we received.
Of the 65+ applications, only a small handful had no related experience or cover letter, and at least 25 passed a ‘first look’ round. My method for looking through these applications was to actually start ranking them as I read them. I put my notes about candidate A on a page, then the notes about the next application went either above or below that first person. I continued that process until I had my ordered list of 65+ applications, and after a second look there were very few changes to be made to that order. It would have been impossible to do them all and then try to sort through them afterwards!
Our hiring committee was made up of me, the current community manager, and another co-founder who handles some HR with me. It was important to have this committee to try to mitigate some of the biases which I’ll talk about in the next section. We discussed our top picks and narrowed it down to a top 14 list, and ended up choosing 7 people to interview and test. It’s worth noting that each of our top 10 lists were vastly different from one another, which is more proof that a hiring committee is a good idea.
Biases and potential questions to ask yourself as employer
In trying my best to not be biased, I became acutely aware of all of the biases that inevitably come up when reading through applications. I’ll talk through a couple of things that went through my mind, but I certainly won’t claim to have “solutions” to these. Hopefully sharing them here will help make people aware of biases they weren’t aware of, or give them inspiration to think about how to do better in their evaluations.
Years ago, I learned about research that suggests that “white” names receive more interview callbacks than other names (compared to African American and Asian names according to this study). A blind hiring process involves removing any information from candidates’ applications which are not essential to the job (including names). While we didn’t use this process (and admit that there could be bias that crept in because of it), a blind hiring process can help with this. There are some suggestions of tools or ways to do it in this article from GlassDoor, and we may consider a tool suggested there in the future. To be perfectly honest, I didn’t realize these tools were as accessible as they seem to be when we went through this hiring process.
Another bias I recognized was when I caught myself thinking about the tiny, seemingly insignificant icon next to people’s email account in Gmail. Did a picture help the candidate favourability, or harm them? Does an image of something non-human—say, a colourful abstract picture, help or hinder? I found myself liking to see the person’s face, even though the image is something like 20 pixels wide and can’t be seen any larger. I found that in cases where there was no picture at all, the person seemed mysterious to me, like they were hiding something. If they had an abstract picture or a picture of a character from a movie or show, I found it more personable. When someone had a cartoon picture of themselves, that gave an even closer feeling but still not as human as an actual picture.
But then that got me thinking, how much does physical attractiveness come into play? We’ve all heard studies about physical attractiveness leading to bias in hiring, but does this come into the equation in a place as inconspicuous as the tiny email icon? I like to think not, and I think learning that this bias exists and recognizing it is the first step toward fighting it. So then the question for job-seekers would be: is it better to put your face or not put your face in that picture?
On a similar note, pictures on resumes generally seem to be discouraged in 2021—many sources say that having one is a bad idea (JobScan blog, Workopolis blog, and others) and that some employers won’t even consider applicants with a picture on their CV. However, a study from the Society for Human Resource Management suggests that a lot of recruitment is done with the help of social media, and some job sites suggest that not having a photo or presence online can be a turnoff to employers. In our case, since the role we were looking for is social media, most applicants shared their social media profiles up front and encouraged us to look at them. This makes the idea of blind interviewing nearly impossible, even if it is the fairest method. In the future, for roles that are different from this one, we might try to employ a more blind process at least for the early stages.
We had applicants from a very wide range of educational backgrounds, possibly due to the nature of the job, possibly because of the wording of the job posting, and possibly due to chance. I started to wonder how much I value—or how much any employer values—different degrees, and where that value comes from. I believe that people have some sort of degree hierarchy in their minds, perhaps based on prestige, competitiveness of the programs, salary of jobs in that field of work, what their parents did for work, etc. And what about no university degree at all? There’s also individual bias related to particular interests—as someone who is more interested in music composition than history, maybe I’m more likely to think favourably about a music grad than a history grad. In this case, the university degrees were examined more closely if there was little or no job experience, or no samples of work. Generally, I used this as a guide to applicants’ secondary skills. In general, this degree bias is something that we all need to try to check at the door before walking into the room of applicants—again, a blind process can help with this, but so can consciously not ranking one candidate higher than the other based on their degree or where they got it.
There is a positive side to seeing this great variety in degrees though, as it got me thinking about secondary skills that we might be lacking in the studio. We’re a very small studio (7 people, with this new hire), and if someone has a music background or a writing background or a graphic design background, this could be extremely valuable as it fills some skill holes in our team. That said, if the hire would actually rather develop their secondary skill, you may find them unhappy to be working in the job you actually hired them for. This discussion was brought up within the team and actually acted as a window into a larger question of whether the company should be aiming for more specialized employees or more jack-of-all-trades employees. I’ll spare you the details of that conversation, but there is no right answer to this, only preference!
We finally whittled the list down to seven candidates who we wanted to interview and administer a test (that we referred to as a writing exercise to take some of the edge off).
To reduce bias and give everyone an equal chance at success, the questions were the same and were asked in the same order for every candidate. There’s plenty of data on why informal interviews aren’t ideal, so I won’t touch that here. We ran our interview questions by the diversity consultant to see if there were any improvements to be made. I’ll list some of the questions here which I had thoughts about, and share those thoughts in italics. If anyone is curious about the whole interview question list, let me know and I can share that too.
Introduce ourselves and what we do on the team, explain formality of interview and why
↑ This came about because our most recent hire had told us that the process seemed very formal while our every day interactions were very informal, and it was a bit jarring. We wanted to clarify that and explain why it’s important to give every candidate the same questions in the same order.
Describe the way we work—who does what, how often we talk, our meetings, etc.
↑ This was a bit odd to throw in right in the middle of the interview. The idea was that we wanted to explain how we’re quite democratic but we still have a structure where specific people make specific decisions, and see if there were culture questions that came up. In reality, this explanation was mostly met with silence or some comment of “oh that sounds great” (whether the candidates actually believed that or just said it to be polite and fill the space I’m not sure…).
Do you have a favorite content creator in games?
↑ This was a great question for a community manager who will be doing marketing and outreach work. It was clear to us who had a good handle on the streamer ecosystem and some candidates even gave examples of streamers / content creators that they liked because of their values and community, which tied in perfectly with the values we tried to put forward on the job posting itself.
Can you tell us more about yourself, any fun facts or interests that you want to share?
↑ This was one of my favourite questions because we finally got to see (for most candidates) how they speak and act when they’re no longer nervous about doing an interview. That said, this leads dangerously into the realm of informal interviews, which is both why it’s natural for me to like it but also why it’s an easy trap to fall into that we restricted to only the last few questions.
Of course, as in all things hiring, there are a plethora of biases that pop up in interviews. I’ll list a few here.
A candidate might share common interests with you—growing up in the same city, sports you both play, having the same favourite video games as a child, etc. and this might affect how much you connect with them. A hiring committee should help with this.
The order and scheduling of interviews may affect your judgment as well—are you more likely to pick the last candidate because their interview is freshest in your mind, or least likely because you’re tired of interviews already? Are you more likely to pick the first one because you’re constantly going back to them as the marker of what a candidate needs to beat to get through, and recalling the interview with them enough times that it becomes familiar? Or is the first one the least likely because it’s the farthest back in your memory? I don’t see any way around this, except to maybe make sure not to schedule all of your interviews back-to-back, which will surely tire you out by the time you reach the last few candidates.
How does the time of the interview affect your feeling about the candidate? While the study suggesting that judges give harsher sentences when hungry may have some correlation-implies-causation issues, there may still be something to the fact that we act and differently in the morning, in the afternoon, when hungry, when tired, etc.
How much does the composition or quality in video calls affect your judgment of the candidate (probably unconsciously)?
There was one mistake that we made in the first interview that I wanted to bring attention to in case it helps someone in the future: at the end of the first interview, we told people that there would be a writing exercise and then a second interview, but there was only a second interview for the candidate we actually selected! The “second interview” was more of an informal job offer and chat to get to know the person, so it was misleading for us to close the first interview by saying there would be a second one.
There was some back and forth within the studio about whether or not to have candidates do a test, and whether or not to pay for the tests. After speaking to other indie studio owners and some very successful (i.e. in high demand) freelancers, we decided to do a paid test for all candidates that were offered an interview.
As I mentioned previously, we had hired a diversity consultant to look at the job posting and interview questions. Initially, she was quite adamantly against the testing process due to concern that the candidates with professional experience would almost surely score better on the test than ones with only informal or volunteer experience, and that we would need to develop a clear marking scheme before we receive the complete tests. We took her consideration into account and tried to design questions that allowed candidates with less professional experience to compensate with creativity, and we tried to avoid questions that would obviously be easier for those with professional experience. For example, we had drafted a question that asked: “if you had $10k to spend on a marketing campaign for Ultimate Chicken Horse, what would you do with it?” This was changed and, in hindsight, was quite obviously a question that would test someone’s ability and experience in working within a marketing budget, which is against what we were going for in the original job post.
On the other hand, one of the questions we kept was the following: “When you think of good online community management, is there any game, game studio, or non-game brand that comes to mind? Which one, and why?” This is the kind of question that, in my opinion, would allow anyone who has been in and around game communities to answer well, without giving advantage to people with professional experience.
Having applicants do a written test was definitely the right call—we found that the results from the writing exercise were very eye-opening, especially combined with the interview notes that we had. Some people who did extremely well in the interview were a bit underwhelming in their written test, and some who didn’t amaze us in the interview came out with an extremely impressive written test.
An additional argument for having help in the hiring process: there were details that came up in the writing exercise which I didn’t anticipate, but that Gen—my colleague who wrote this part of the test—did. For example, we asked candidates to make sample images for social media—this tested people’s ability to size images correctly for different social media platforms, using fonts or colour schemes similar to what we have on our website, using the right hashtags for the right social media platform, etc. These details helped to differentiate candidates in important ways.
Different analyses for different job posts
The analysis of the candidates for our previous hire—a Unity tech artist—was very different from the analysis of the candidates for this community management job.
For a (mostly) art position, content is the most important thing—what is their portfolio like? Is there a diversity of project types and styles? Can they show that they have a good understanding of the basics, like anatomy and perspective? A test might be less important but still necessary to see if they can match our style and work quickly. For a programmer position, I imagine that playable projects might be the most important thing, followed by a test (but I admit it’s been a few years since we hired a programmer).
For this job, it was much harder to define exactly what we were looking for. We were open to a candidate surprising us with a skill we didn’t know that we needed, and we were open to changing the way we do things to accommodate their skills. As the person who is ultimately responsible for culture at the studio, I was also focused on what kind of energy that person brings to the team and how that would change the team dynamic. On a team of 7 people, this is more significant than you might expect, and I would argue that it’s a valid part of the analysis. That said, this made the analysis very difficult, especially given the fact that people can be nervous in interviews and the fact that video calls are always less personable than in-person meetings. In the end, we had several candidates who would have been a wonderful fit for the position.
Telling candidates they didn’t get the job
Most candidates were emailed individually to let them know that they weren’t selected for the job. For the top candidates who weren’t picked—the 6 other interviewees—I wrote as much feedback as I possibly could about their application, interview, CV, and why they were not chosen. For the top 25 people who made it past the “first look” round, I also sent them individual emails. These emails had a copy pasted portion, and a sentence or two of specific feedback about why they weren’t selected for an interview. The remaining 25 or so applicants were sent a copy pasted email, though they were still individual emails (that is, I didn’t just put a bunch of them in BCC).
I realize that giving this amount of individual attention to each applicant isn’t always possible for a large company that receives a thousand applications for a job, but in my case this proved to be worth the effort. Here is why: “Thank you so much for getting back to me and providing genuine feedback regarding my application. I can’t express how much I appreciate not receiving a cookie cutter response.” And “I can honestly say I’ve never experienced this level of effort from an employer before. And based on this exchange alone I know that Clever Endeavour is a studio I’ll always keep my eye on for more opportunities going forward.” You can be sure those people will be good for our company image—it’s a small industry and respect goes a long way. I also reached out to some of our top applicants to send them a job posting that went up around the time we were hiring for another position they might fit. It was as simple as 3 minutes of sending emails, and based on their responses they found it both surprising and refreshing.
If anyone is curious about what these emails looked like, feel free to reach out to me or comment on the blog and I will share (without names or identifying details of course).
Miscellaneous stuff for employers
I’d like to take some time to share some more miscellaneous learnings for employers, especially those who are relatively new to hiring.
It always takes longer than expected (this is true about everything in game development, but let’s stick to hiring for today heh). Going through applications takes longer than you think—even with only ~65 applications, that’s still 65 CVs and about 60 full pages of cover letters to read.
Setting up interviews can be drastically sped up by using a service like Calendly, as opposed to going back and forth a million times with all of the candidates. Still, getting all of your interviews done as close together as possible can be challenging, and extra time should be factored in for trying to juggle interviewees schedules.
It might be a good idea to quickly tell the lowest rated candidates that they were not chosen. I found that I was leaving a lot of people hanging as we reached out to our top candidates for an interview, sent a test, waited for tests to come in, and then reviewed those tests. We could have told the top 15 applicants that we need some more time, and told the bottom 50 that they weren’t chosen for interviews to save them some time and nerves about the job search.
Leave more time than you expect between the final interview and the expected start date. Even when you choose a candidate, there’s a contract to sign and there may be some back and forth about it.
A candidate may be already employed elsewhere, and will have to tell their current employer that they’re leaving. It might be more respectful for them to give a month’s notice to transition smoothly out of their position and allow the employer to find a good candidate to replace them, compared to an abrupt notice of departure in two weeks. Again, it’s a small industry. If your future employee tells their employer that their new job will allow them the time to transition out nicely, they will have more respect for you and your company and this could go a long way.
I can’t remember who said this, but I read somewhere that when thinking about the likelihood of success for a new hire, 80% of the process happens after they’re hired. What I gather from this is that with even a few good candidates, it’s hard to make a “wrong” pick, but it’s important that you onboard them well, set clear expectations, and help them grow into the position you’re hiring them for.
Tips and tricks for employees
Lastly, I’d like to share some tips and tricks for people applying for jobs. I wrote these down as I was going through applications, so they’re in a bit of a random order.
I’m reading over 60 applications, time is of the essence!
Make sure to link to relevant material. Every click is precious, and I’ve had to dig pretty deep to find some people’s work. If you’re including anything that exists on another site, like a Twitter account for example, hyperlink it. Some applicants said that they have a YouTube channel and associated community that they manage—but it took me a while to actually find it (Google to find their Twitter, try to guess which one is them, find the right Twitter, get their YouTube channel link, etc.) since their channel doesn’t have a massive following. Now imagine if there were 1000 applicants instead of 65. Every second counts!
Tell me why we should want you, not only why you want us. There’s an implied and undesirable power dynamic created the instant you say “your company is so great and amazing and I’d be honoured to be able to work there” without saying “this is why your company will be better off than it was before with my presence on the team”. I know it’s difficult to express this—many people worry about coming across as over-confident—but it needs to clear in an employer’s mind that it’s a win-win when we hire someone, not an act of charity to “let someone work for us”. And let’s be honest, no company is perfect enough to deserve that kind of worship anyway.
Formatting is important. It’s an unpleasant feeling to be on your 16th application of the day and open a 2000 word email and a cover letter that’s 2 full pages of size 9 font. Also, please don’t riddle your CV with a million different fonts. There are many great resources about combining fonts and creating appealing visual layouts, please use them! If you’re not good at this kind of thing, ask a friend who is.
My favourite email and CV format was as follows: — Hey Rich (or Gen, but not “dear hiring manager”), One or two sentences that introduce themselves and explain why we should be interested in them—”I have experience in (insert topic)”, and explain why they’re interested in us—”I saw your job posting and find it interesting because…” • Bullet points listing the most relevant experience and skills • Bullet points listing the most relevant experience and skills • Bullet points listing the most relevant experience and skills Sentence with links to portfolio and work samples Attached CV and cover letter — This format allowed me to pretty much copy paste their bullet notes into my own notes about all of the applicants, which means that this applicant basically determined what I was going to say about them to the hiring committee, and didn’t need to depend on my biased and potentially hurried judgment. Another top format pick that I liked was the same, but the whole cover letter was in the email itself after the links to portfolio and work samples.
Keep your interests on your CV! I know that in high school or university they tell you not to include interests because it looks unprofessional, and maybe this is a personal thing, but I would rather hire someone with diverse interests relative to the interests of people on the team than someone who has exactly the same interests. And, seeing as people tend to have pretty unique interests, it’s always better to see your interests to encourage the idea that there’s more to you than just your work experience. That said, the video games industry is a creative one, and I could imagine some people arguing that this isn’t “professional” enough if you were applying for a job as a lawyer or accountant. But even then…
I now understand why people tell you to write your address on your CV. When I was looking through and considering remote work for the duration of the covid pandemic, it was important to know who lived where.
Mention the languages that you speak—secondary or tertiary languages can be an asset even if you don’t think your knowledge of that language is useful, or even if you’re just a beginner.
Don’t send zip folders where possible—if files are large, send a Google Drive link so that we can view things online. While the zip is downloading, I might click to something else and either forget about it (again, imagine 1000 applicants and only a couple of days to look through them) or just be slowed down generally. If samples can be attached directly to the email, great, otherwise links to websites are great.
Make sure to keep the 30 minutes after your interview free, they often run longer than expected. Employers should respect your time, but if the interview is going great and runs long, you want to be able to get as much of yourself into that interview as possible.
Thank you for reading! I learned a lot through this process, and I hope I was able to share some of that learning with you in this article. As always, feel free to comment or to reach out to me directly if you have questions, thoughts, feedback or anything else.
With all of the changes taking place in light of the covid-19 pandemic, it’s been pretty incredible to see the enormous capacity for good that humans can display. Free food distribution from restaurants, people volunteering to pick up food and essentials for others, free online workout classes, doctors and nurses putting themselves at risk and working days on end to help, etc. This has been incredible to watch, and I’m pretty proud of humanity—this is one of the rare times you’ll hear me say that. And of course, I don’t need to provide examples to show that we humans also have the capacity for terrible evil and wrongdoing.
I was listening to a conversation between Tim Ferriss and the Buddhist monk / clinical psychologist Jack Kornfield and wanted to share something from the podcast. One of Jack’s Buddhist teachers, Thich Nhat Hanh, talked about the wide range of human capacities using a metaphor of seeds. (The following is paraphrased from Jack in the podcast). Within every human is the capacity for doubt, anger, and anxiety. But within us is also courage, compassion, and peace. It’s very easy to give in to the pressure and to water the seeds of doubt and anxiety.
If, instead, you water the seeds of compassion and peace in light of this situation, those seeds will grow into towering trees that sway in the winds of change but never become uprooted.
The displays of compassion and generosity we’ve seen in this pandemic show us not only that we have the capacity to do good, but also that how you deal with this situation is up to you. This is a wonderful time to practice responding to adversity, choosing your priorities, and choosing what kind of energy you want to put out into the world and to those around you (virtually, I hope).
Which seeds will you choose to water during these trying times?
Biking to work last week, I noticed that I was in a higher gear than usual and flying—it was super easy today. I wondered to myself if it was the fact that I had a better breakfast that morning, or that my workout the day before was in the morning and not too leg intensive, or maybe I had just slept well. The thought floated away pretty shortly after it arose.
On the way home, I found myself pushing harder than usual, and not feeling like I was moving much. I knew immediately that it was the wind, it’s not that I wasn’t strong enough, but rather that the wind was more intense than usual. In hindsight—and as you read this—the realization I had was a pretty obvious one. I wasn’t particularly strong that morning, it wasn’t my breakfast, it wasn’t my sleep… it was just the wind. And that afternoon my additional effort wasn’t because my lunch wasn’t nutritious enough, or because the day at work was stressful.
After having this thought, it made me question how many other things in my life—both good and bad—I attribute to things under my control: my mood, my physical state, my energy levels, etc., when sometimes it’s just the wind.
I started reading the book Radical Candor by Kim Scott after several team leads in the games industry mentioned it being the best management book they’ve ever read. There’s a section in the book about understanding what motivates every member of your team, and working toward managing with that in mind.
She talks about knowing who your “rock stars” and your “superstars” are—this idea apparently came from another team lead at Apple with whom she worked. Rock stars are the people who enjoy their craft and are reliable and consistent in their work. They don’t necessarily want to “move up”. As she says in the book, “not all artists want to own a gallery; in fact, most don’t.” Superstars are ambitious and need to be constantly challenged and given opportunities to grow. A large part of the rest of this section in the book explains how one is not inherently better than the other, and how your bias—as a boss or simply as a person with a personality—can lead to thinking that one type of worker is superior.
Most importantly, how you reward these different personality types should be very different. The rock star type doesn’t necessarily want the promotion, and the superstar doesn’t necessarily want the stable, fixed-duration contract.
It’s interesting to think of these people in the context of the games industry for a few reasons. First off, can you think of people on your team who are (paraphrased from the book): a force for stability, ambitious outside of work or simply content in life, and happy in their current role? Can you, on the other (and equally positive) hand, think of people who are: a change agent, ambitious at work, and wanting new opportunities?
Second, when you’ve hired in the past or if you’re planning to hire in the future, what level of ambition (if we want to call it that) are you looking for? How much is your personal bias a factor in this decision? Do you know what the other folks are thinking who are equally responsible for hiring? Maybe in the case of a work-for-hire studio, you know which projects you’re hiring for and you want more of a rock star to get the job done within budget, on time and without stress. Alternatively, maybe you’re just branching off to start a second project in your studio and you’re looking for a person who can start off as a programmer, move to team lead, and then run an entire project on their own within two years.
I thought this was an interesting reminder to check my biases. Hopefully this—and surely the rest of this book—will help make me a better manager. Either way, food for thought!
If your job is anything like mine, you need to do deep concentrated work but you also have to be on top of things outside of your control, like responding to people and fielding tasks that pop up seemingly randomly.
In my quest to become more productive and less distracted, I’ve been doing my best to focus on one task at a time, and I try to get that concentration by ignoring additional things that come up. Ignoring, in this case, means seeing a notification for something business-related or seeing an email pop into my inbox and marking it as “unread” after reading it.
Two problems with this.
The first is that I probably never should have seen the notification in the first place. I shouldn’t have the email tab or Outlook client open on my computer at all when trying to focus, and I shouldn’t be getting Slack notifications for something that isn’t urgent.
The second problem lies in acknowledging the distraction. If I’ve opened an email, I’ve read it, and I’ve wasted time. I’ll have to re-read it before responding anyway, plus I’ll probably have to slot it into my email priority list (even if that list is only in my head).
Some ways I’ve been trying to improve this:
1. My “focused task” window is now the same one where my email is, meaning that while I’m doing my task, the email tab can’t be in focus. I have two monitors, and I used to have email open on one screen and whatever I was doing—manipulating an Excel doc, writing a blog post, whatever—on the other. I’ve switched it so that I have my task list on one screen with the current task or some reference open, and the screen where email once was is switched to my working task so I don’t see email pop up.
2. I clean up my inbox at certain times in the day. Usually this is first thing when I arrive, right after or before lunch, and at the end of the day. Anything that comes into my inbox can wait a few hours, if not a few days.
3. I use gmail filters to tag emails automatically when they come in, which gives me a head-start on prioritizing. “Bills to Pay” emails are tagged and red, “Bug Reports” are pink, “Learning Stuff” is blue, and “Received Payments” is orange (you’d think I would have made it green but oh well).
3.b I only clean up things with a certain tag at larger intervals than my usual inbox clean-up. “Payments”, for example, need to be noted in our accounting software, documents need to be renamed and saved, etc. Nobody is waiting on this with any amount of urgency, so I do these once a week or so. “Bug Reports” need a quicker response, so every few days or couple of days I clear these out.
Do you have any tips for improving focus at work or managing things that pop up unexpectedly? Feel free to share in the comments! Thanks for reading!
Mini work-hack! I guess some would call it a life hack, but I’m not sure it helps your life so much outside your work—and if your work is your life there are other problems to address. Anyway, I’ve been using this cool thing called AutoHotkey at work, which allows you to set hotkeys to type things for you. Essentially, I press ctrl+shft+X and it works its magic.
I have one for my email, one for the date (types the current date), which is super useful for naming files since we name them with 2020-01-09 [filename] to keep things in order. I’ve got one for our work address, which makes form-filling much faster, especially when you have to fill a form in 13 times because it keeps breaking. And finally—after over 4 years of typing “Ultimate Chicken Horse” 90,000,000 times—created a hotkey for it. I probably could have saved an entire 24h of work time and a sore pinky if I had done this years ago.
All of the credit goes to my co-founder Kyler for showing me this, and of course to the people who make this software. I’m sure there’s other software that do the same thing, but AutoHotkey has been very reliable for me for years and it’s a non-profit company making an open-source software. Download it here.
At this point you may have gotten what you need from this post, which is that you should use something like this to speed up your life. If you want to know how I set up the software at Clever Endeavour, read on.
I don’t think there’s a more basic way to use this software than the way I use it, which essentially follows the first steps of the beginner tutorial. My script looks like this:
^+u:: ;Send UCH
Send, Ultimate Chicken Horse
^+a:: ;Send address
Send, 123 Sesame Street, Montreal, QC, H2E 3R9
^+x:: ;Send email
^+d:: ; This hotstring replaces "]d" with the current date and time via the commands below.
FormatTime, CurrentDateTime,, yyyy-MM-dd ; It will look like 2018-01-29
There are a ton of things that you can do with this software. At one point, Kyler was using it to do something like: open a program, move the mouse some number of pixels down and to the left, click, type something in, move the cursor again, press a button, and close the program.
Hope you enjoy! If you have questions, I’m probably not the best person to ask but they have damn good forums and tons of documentation exists about the software.